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Our staff has provided high-quality reality based training to law enforcement agencies of all sizes and
descriptions throughout the United States for many years. This is the foundation upon which all of our
services were built. From 40-hour Crisis Intervention Team certification training using patrol-based and
detention-based role-play scenarios, to verbal conflict de-escalation training, to Mental Health First Aid,
to customized training designed to meet your agency’s specific needs, we specialize in designing and implementing highly impactful training that gives your staff advanced skills with a high degree of
transference to the workplace and knowledge retention that extends far beyond traditional classroom

40-Hour Crisis Intervention Training

Originally developed by the Memphis Police Department in 1987, the Crisis Intervention Team (CIT)
model has become widely recognized as the gold standard in specialized law enforcement response to
psychiatric emergencies. Our staff can develop and implement CIT training customized to your agency’s
local needs and resources, including CIT executive leadership and sustainability training, patrol and
detention-based CIT certification courses, CIT scenario coach training, and specialized training for
dispatchers and call-takers.

De-escalation Training

Law enforcement practitioners are keenly aware of the impact that recent high-profile incidents across
the country have had on how we police our communities. Verbal conflict de-escalation training has
emerged as an imperative for local, state, and federal law enforcement agencies, and is mandated by
state regulatory agencies in an increasing number of states. JC Santelli Training & Consulting can deliver off-the- shelf or customized training to meet your agency’s specific needs, augmented by highly realistic scenario training to translate course content into real-world skills that transfer directly to the workplace.

Mental Health First Aid Training

Mental Health First Aid is an 8-hour course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. The training gives you the skills you need to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis.