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Over 50% of emergency room nurses experience workplace violence every week. Our programs address the challenges of workplace violence in the healthcare environment using verbal de-escalation as a safety tool. JC Santelli Training classes provide personalized coaching and realistic experience in an assortment of health care relevant role-play scenarios. Participants gain skill and confidence to successfully apply communication concepts and strategies to the many aspects of today’s health care services.

40-Hour Crisis Intervention Training

Originally developed by the Memphis Police Department in 1987, the Crisis Intervention Team (CIT)
model has become widely recognized as the gold standard in specialized law enforcement response to
psychiatric emergencies. Our staff can develop and implement CIT training customized to your agency’s
local needs and resources, including CIT executive leadership and sustainability training, patrol and
detention-based CIT certification courses, CIT scenario coach training, and specialized training for
dispatchers and call-takers.

De-escalation Training

Medical Practitioners are keenly aware of the impact that recent high-profile incidents across
the country have had on our schools and communities.  JC Santelli Training & Consulting can deliver off-the- shelf or customized training to meet your specific needs, augmented by highly realistic scenario training to translate course content into real-world skills that transfer directly to the workplace.

Mental Health First Aid Training

Mental Health First Aid is an 8-hour course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. The training gives you the skills you need to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis.