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Staff of correctional facilities face daily challenges unlike any other profession. With a concentrated
population of people experiencing situational and psychiatric crises, today’s correctional professionals
must possess a keen understanding of mental illness, and highly polished verbal conflict de-escalation
and crisis intervention skills. JC Santelli Training & Consulting can provide cutting-edge classroom and
role-play scenario training to give your staff the tools they need to succeed in correctional facilities of all
sizes and descriptions.

40-Hour Crisis Intervention Training

Originally developed by the Memphis Police Department in 1987, the Crisis Intervention Team (CIT)
model has become widely recognized as the gold standard in specialized law enforcement response to
psychiatric emergencies. Our staff can develop and implement CIT training customized to your agency’s
local needs and resources, including CIT executive leadership and sustainability training, patrol and
detention-based CIT certification courses, CIT scenario coach training, and specialized training for
dispatchers and call-takers.

De-escalation Training

Law enforcement practitioners are keenly aware of the impact that recent high-profile incidents across the country have had on how we police our communities. Verbal conflict de-escalation training has emerged as an imperative for local, state, and federal law enforcement agencies, and is mandated by state regulatory agencies in an increasing number of states. JC Santelli Training & Consulting can deliver off-the- shelf or customized training to meet your agency’s specific needs, augmented by highly realistic scenario training to translate course content into real-world skills that transfer directly to the workplace.

Mental Health First Aid Training

Mental Health First Aid is an 8-hour course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. The training gives you the skills you need to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis.