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Crisis Intervention Team (CIT) training relies on realistic role-play scenarios to cement knowledge gained in the classroom and translate it into practical skills with retention that extends far beyond traditional lecture training alone. The learning team is comprised of a professional actor with specialized training in the accurate portrayal of people in psychiatric crises, the student, and the scenario coach. The coach is a CIT-trained professional with CIT-specific role-play facilitation training who guides students through their scenario work and provides feedback and assessment to the student and the course director with the goal of guiding students to success.

CIT scenario coach training imparts foundational knowledge in adult learning, CIT scenario learning objectives, and effective facilitation and coaching techniques. In many jurisdictions, CIT scenario coach training is required to serve as a coach in certified CIT trainings, and is frequently a prerequisite to serving as a CIT course director.

40-Hour Crisis Intervention Training

Originally developed by the Memphis Police Department in 1987, the Crisis Intervention Team (CIT)
model has become widely recognized as the gold standard in specialized law enforcement response to
psychiatric emergencies. Our staff can develop and implement CIT training customized to your agency’s
local needs and resources, including CIT executive leadership and sustainability training, patrol and
detention-based CIT certification courses, CIT scenario coach training, and specialized training for
dispatchers and call-takers.

De-escalation Training

As a community we are keenly aware of the impact that recent high-profile incidents across
the country have had on our schools and communities.  JC Santelli Training & Consulting can deliver off-the- shelf or customized training to meet your specific needs, augmented by highly realistic scenario training to translate course content into real-world skills that transfer directly to the workplace.

Mental Health First Aid Training

Mental Health First Aid is an 8-hour course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. The training gives you the skills you need to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis.